Customer Service Excellence ?>

Customer Service Excellence

Many companies offer products and services geared towards the fiber optics industry but not many will go above and beyond what is expected and do it fast! A story was relayed to me that exemplifies that statement. A local fiber optics cable provider received a call from a customer concerning a cell tower cable assembly that was damaged during installation. The customer needed the fiber optic portion of the cable assembly repaired as soon as possible.

The furcation kit had been  severed off along with approximately 10 feet of fiber. FiberNext made a custom furcation kit using parts from the existing kit that was damaged. We needed to document and control the custom color coded fibers as they were not in accordance with the universal fiber optic color code. FiberNext was able to keep the staggered furcation configuration with limited fiber to work with.

This repair was completed in less than 24 hours.

For more information about the fiber optic cable provider visit their website at

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