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Category: Fiber Optic Customer Service

Customer Service Excellence ?>

Customer Service Excellence

Many companies offer products and services geared towards the fiber optics industry but not many will go above and beyond what is expected and do it fast! A story was relayed to me that exemplifies that statement. A local fiber optics cable provider received a call from a customer concerning a cell tower cable assembly that was damaged during installation. The customer needed the fiber optic portion of the cable assembly repaired as soon as possible. The furcation kit had…

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